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AI Development NewsJanuary 23, 20265 min read

AI Voice Agents & Real-Time Audio APIs in Customer Support

Building human-like conversational voice bots using WebSockets, WebRTC, and low-latency LLM audio streaming.

Equinox AI Lab
Tech & Engineering Team
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AI Voice Agents & Real-Time Audio APIs in Customer Support

Conversational AI has crossed the realism threshold. Using WebSocket connections and sub-300ms audio response pipelines, AI voice agents handle inbound sales queries, booking appointments, and customer troubleshooting autonomously.

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